Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

1.1 Account Information

• Name and email address
• Profile information and preferences
• Authentication credentials
• Billing and payment information (processed by Stripe)

1.2 AI API Keys

• Your AI provider API keys (encrypted and stored securely)
• API key metadata (provider name, creation date)
• Usage statistics and limits

1.3 Usage Data

• Prompts you submit to AI models
• AI-generated responses
• Conversation history and templates
• Feature usage and preferences
• Technical logs and error reports

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage billing
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 Service Providers

• Stripe (payment processing)
• Email service providers
• Cloud hosting and infrastructure services
• Analytics and monitoring services

3.2 Legal Requirements

• Comply with applicable laws and regulations
• Respond to lawful requests and legal process
• Protect our rights and property
• Prevent fraud and abuse

3.3 AI Providers

When you use our service to interact with AI models, your prompts and the AI responses are processed by the respective AI providers (OpenAI, Anthropic, Google, etc.) according to their privacy policies. We do not control how these providers handle your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data (AES-256-GCM)
• Secure API key storage and transmission
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: Until account deletion
• AI API keys: Until removed by you or account deletion
• Prompts and responses: Until account deletion
• Billing records: As required by law (typically 7 years)
• Logs and analytics: Up to 12 months

Upon account deletion, your data will be permanently removed within 30 days.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Control cookie preferences

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: privacy@tentackle.io

Company: Kōdōkalabs